Terms of Service

01About these terms

These terms apply when you use vishwakraft.store or order 3D printing, design, reverse-engineering or related products and services from Shunyastra Technology Private Limited, operating as VishwaKraft ("we", "us"). By placing an order, you agree to these terms. If you are ordering for a company, school or government body, you confirm you are allowed to do so on its behalf.

02Quotes

• Instant quote: prices shown on our instant quote page are estimates calculated from your file. The final price is confirmed by us after we check the file.
• Written quotes: quotes we send on WhatsApp or email are valid for 7 days unless they say otherwise, and include GST where shown.
• Prices can change if the design, quantity, material, colour or finish changes after the quote.
• Government buyers can order through our GeM storefront, where GeM's own terms also apply.

03Orders and payment

• An order is confirmed once you accept the quote and pay the advance stated in it.
• The balance is due before dispatch or collection, unless we agree other terms in writing (for example, for institutions and government orders).
• Business buyers receive a GST invoice. Please give us your correct GSTIN and billing details before we invoice.
• For bulk orders, we may print a sample first. The bulk run starts once you approve the sample.

04Your files and designs

• You confirm that you own, or have permission to use, every file, drawing, logo or design you send us, and that making it does not infringe anyone's rights.
• You keep ownership of your designs. You allow us to use them only to quote, make and deliver your order.
• Where we create a new design or CAD model for you, ownership passes to you once the design work is paid in full, unless we agree otherwise in writing.
• We check files before printing, but you are responsible for the accuracy of dimensions, tolerances and fit in the files you supply.

05Things we will not make

We may refuse or cancel any order, and refund any advance paid for it, if the item:

• is a weapon, firearm or ammunition part, or anything illegal to make or own in India;
• copies a trademark, logo, character or product that you do not have the rights to;
• is offensive, unsafe, or meant to deceive (for example fake seals, IDs or certificates).

06About 3D-printed parts

3D printing builds parts in layers, so please expect:

• visible fine layer lines, small support marks and slight differences between parts in the same batch;
• small dimensional variation, typically within a few tenths of a millimetre, depending on the material, size and geometry;
• colours that may look slightly different from what you see on screen.

Printed parts are not certified for medical, food-contact, safety-critical or load-bearing use unless we agree this in writing. You are responsible for testing whether a part is suitable for how you use it.

07Delivery and collection

• Lead times we give are estimates based on our current workload. We will tell you quickly if there is a delay.
• You can collect your order from our workshop in Chinhat, Lucknow, or we can send it by courier at the cost shown in your quote.
• Risk in the goods passes to you when you collect them or when they are handed to the courier.

08Cancellations, defects and refunds

• You can cancel before we start design work or printing, and we will refund your advance.
• Once printing or design work has started, custom items cannot be cancelled. We may keep the part of the advance that covers work already done and material used.
• Check your order when you receive it. If a part is damaged in transit or does not match the approved file or sample, tell us within 7 days with photos. We will reprint it or refund that part.
• Because every item is made to order, we do not accept returns for a change of mind.

09Our liability

We take care with every order. To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. We are not responsible for indirect losses such as lost profit, lost production time or damage caused by using a part outside its intended purpose.

10Website content

The text, photos, videos, logo and design of this website belong to Shunyastra Technology Private Limited. You may not copy or reuse them without our written permission. Customer reviews shown on the site are excerpts from our public Google listing.

11Law and disputes

These terms are governed by the laws of India. We will always try to resolve problems directly with you first. Any dispute that cannot be resolved will be subject to the courts in Lucknow, Uttar Pradesh.

12Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.