Privacy Policy

01Who we are

This website, vishwakraft.store, is run by Shunyastra Technology Private Limited, a company registered in India that operates the VishwaKraft 3D printing, design and reverse-engineering workshop ("we", "us", "our"). We are the Data Fiduciary for personal data you share with us, as that term is used in India's Digital Personal Data Protection Act, 2023.

02What we collect

We collect only what we need to answer you and complete your order:

• Contact details you give us: your name, company or school, phone number and email, when you message us on WhatsApp, call, email or use the enquiry form.
• Order details: what you want made, quantities, delivery address, and billing details such as your GSTIN when you ask for a GST invoice.
• Design files and photos: STL, OBJ, 3MF or STEP files, sketches, drawings or photos of parts you choose to send us.
• Payment records: the amount, date and reference of payments. We do not collect or store card numbers or banking passwords; payments are handled by your bank, UPI app or payment provider.

We do not knowingly collect personal data from children. If a student under 18 wants to order, a parent, guardian or school should contact us.

03How the website handles your data

• Enquiry form: the form does not send anything to our servers. It builds a message that opens in WhatsApp (or that you can copy). Nothing is shared until you press send in WhatsApp.
• Instant quote page: your 3D file is measured and priced inside your own browser. The file is not uploaded to us. It reaches us only if you choose to send it, for example on WhatsApp. When you press Generate quote, we save your name, phone number, email, any company name, GSTIN or notes you add, the file names, the print settings you chose and the quoted price, with a quote number and the date and time. We keep this record in our Google Sheets account so we can honour the quote and follow up on it.
• Settings saved in your browser: we save your language, text size and light/dark choice in your browser's local storage so the site remembers them. This stays on your device and is not sent to us. We do not use advertising cookies.
• Third-party services: the site loads fonts from Google Fonts, and quote records are stored with Google (Google Sheets). Links and buttons may take you to WhatsApp, Google Maps, Google reviews, Instagram or GeM. When you use those services, their own privacy policies apply. The Google map on the contact section loads only if you choose to open it.
• Analytics: if we add website analytics in future, we will use it only to understand which pages are useful, and we will update this policy before doing so.

04Why we use it

• To reply to your enquiry and prepare a quote.
• To design, print, finish and deliver your order.
• To issue invoices and keep the accounting and tax records Indian law requires.
• To handle government orders placed through GeM.
• To contact you about your order, and about a repeat order if you ask us to keep your files on record.

We use your personal data on the basis of your consent and for the lawful purposes you share it for. We do not sell your personal data, and we do not use it for unrelated marketing without asking you.

05Your design files

Your designs remain yours. We use files you send only to quote, make and deliver your order. We do not share, sell, publish or reuse your designs for anyone else.

We may keep a file on record so a repeat order matches the first one. If you would rather we delete your files after delivery, tell us and we will. If you want a separate non-disclosure agreement, ask before sending the file.

We will only show photos of your finished part in our portfolio or social media if you have agreed.

06Who we share it with

We share personal data only when needed to do the job:

• Courier and delivery partners, who receive your name, phone number and delivery address.
• Payment providers and banks that process your payment.
• Our accountants and tax authorities, for invoices and GST records.
• Government bodies, courts or police when the law requires it.

Messages you send on WhatsApp are also handled under WhatsApp's own terms and privacy policy.

07How long we keep it

We keep enquiry messages and design files only as long as needed for your order and any repeat orders you ask for. We keep invoices and accounting records for as long as Indian tax and company law require, usually at least eight years. After that, we delete or anonymise the data.

08Keeping it safe

We keep files on password-protected devices and accounts, and only the people working on your order can see them. No method of storing or sending data is completely secure, but we take reasonable care to protect it.

09Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal data of yours we hold and how we use it;
• correct or update it;
• delete it, where we no longer need it for your order or by law;
• withdraw consent you gave earlier.

To do any of these, email or WhatsApp us. We will reply within a reasonable time.

10Grievance officer

If you have a complaint about how we handle your personal data, contact our grievance officer:

If you are not satisfied with our response, you may approach the Data Protection Board of India.

11Changes to this policy

We may update this policy when our services or the law change. The date at the top shows the latest version. Important changes will be noted on this page.